After your order is placed, you should receive a confirmation email within 24 hrs. This is automatically generated, and will go to the email address you have provided at checkout. If you do not receive this, you might want to check your junk folder depending on what mail client you use.
We aim to process and ship all orders within 3-5 working days of your payment clearing however, delivery times cannot be 100% guaranteed – Please allow up to 28 days for delivery.
If your items have not arrived in this time then please contact us. For obvious reasons; International orders may take slightly longer. If there is to be a delay with your order that we are aware of (occasionally items do go out of stock) we shall endeavour to contact you as soon as possible.
We now use Royal Mail Tracked for our deliveries. Once your item leaves Cross Check HQ you should automatically receive an email / text to confirm this, along with how to track your item and how to arrange an alternative delivery address / collection from a depot if you will not be at home.